Gothenburgs best location

Negative: Very disappointing stay – unacceptable cleanliness and no refund When we first arrived, everything seemed fine, but that impression changed very quickly. The apartment was clearly not properly cleaned. There were skid marks in the toilet, and there were still clothes left in the washing machine from a previous guest. Because of this, we decided to check the rest of the apartment more carefully, and we found several more issues. There were multiple black hairs in the bed sheets, towels under the bed, a fingernail by the doormat, and a lot of dust on the floor. There were also greasy marks on the mirrors. We confronted the host and sent photos showing the condition of the apartment. The host responded by saying that he had fired the cleaning staff because of how badly the apartment had been cleaned. That alone says a lot. On top of that, I had paid extra for a garage space, but there was no garage remote. When I asked about it, the host replied that the “previous renter must have misplaced it.” So that was another 250 NOK wasted. Because the apartment was far below any reasonable standard, we decided to check into another hotel instead. We continued the conversation with the host and asked for our money back. The host agreed and explicitly wrote that we would receive a “full refund.” Since then, I have followed up several times to get the refund, but my messages have been ignored. Overall, this was a very poor experience. The apartment was dirty, the extra services we paid for were not properly provided, and the promised refund has still not been returned.

The check-in & check out is very simple. Positive: Nice landsacape, and very good location! Communication with host is very well! Thank you!